Hotel Amenities and Services
Plan your stay at our alpine-inspired Banff hotel with a pool and get a hotel with a hot tub and steam room, too. Because really, you need all three to truly escape.
And it doesn't stop there. Your best experience is our only goal, so we offer a host of amenities to make sure we don't just meet that goal – we exceed it. Winter, spring, summer or fall, we have something up our sleeve for every season, like free ski/golf storage, complimentary bikes and helmets, on-site parking, high speed Wi-Fi and more.
Hotel Amenities
- Indoor Pool
- Indoor Hot Tub
- Steam Room
- Complimentary High Speed W-Fi
- Air Conditioning
- Hotel Parking ($14.95/night)
- Ski/Golf Storage
- Safety Deposit Boxes
- Drink Vending Machines
- Ice Machines
- Dry Cleaning (charges apply)
- Complimentary Bikes And Helmets (Seasonal)
- Evergreen Restaurant and Lounge at Royal Canadian Lodge
- 100% Non-Smoking Hotel
- Enhance your stay with Banff Gift Baskets
Hotel Policies
Heads Up: A Few Policy Notes
Pets at Charlton Resorts
+To ensure the comfort and enjoyment of all of our guests, the following policies apply to your dog’s stay. Charltons Banff reserves the right to deny dog-friendly stays as they see fit. All dog friendly bookings must be pre-approved prior to arrival.
- Maximum of two dogs per room (only in a dog friendly room). No cats or other pets will be permitted.
- Your dog(s) is not to be left unattended in the room, unless in an appropriate kennel.
- Dogs are not allowed in pet-free rooms or the pool area.
- In accordance with the Banff National Park regulations, your dog(s) must be on a leash at all times when outside and dog owners are responsible for cleaning up after their pet.
- Should your dog create a disturbance affecting the comfort of other guests, you will be expected to compensate the hotel for this loss of revenue.
- Any damages to the room caused by your dog will result in additional charges to your credit card.
- Guests with dogs will be required to sign the dog acceptance agreement on check-in.
- All dog-friendly rooms MUST be booked prior to arrival. No exceptions. A fee of $250.00 will be charged if a pet is found in a pet-free room.
- When cleaning, our housekeeping team takes extra special care of our pet-friendly rooms. Therefore, we charge a dog fee $25.00 + GST per night, per dog, to cover additional cleaning charges.
Cannabis at Charlton Resorts
+“My first impression of The Charltons Banff was a very good one. We had arrived hours before check in and knew we'd never find a parking space in town. The staff let me park at the hotel long before check in time. Later, they let us borrow a can of bear spray for all our hikes so we didn't have to buy it. They were super friendly, and we really enjoyed our stay. Our room on the first floor was nice with a comfortable queen bed and a large bathroom with separate tub and shower. We had plenty of space and were very comfortable. The location is a bit out from the main tourist area of town, so keep that in mind if you don't like walking. We do, and the 12 to 15 minute walk into the shopping district of Banff Avenue was no problem at all. If you”
-A nice place in the heart of Banff, Greg S.“This was our first visit to Banff and the Charlton’s Banff Hotel exceeded our expectations. The room was clean and comfortable and the location of the hotel was excellent. The front desk personnel were very friendly and accommodating. We would definitely recommend this hotel and would stay there again the next time we visit the area. ”
-Cathy B,“Good location and amenities! Rooms were modern, spacious and had a view! The pool was awesome!”
-Excellent, Steven J. - Alberta Canada“This is the second time we have stayed at Charltons and with good reason. The rooms are more than spacious for the two of us and had everything we needed on our stay. We arrived late due to a delayed flight and we were greeted graciously by the reception who said they were expecting us and offered food options in the area at such a late hour on a Sunday, having been travelling for nearly 24 hours at that point. The location is also pretty good, it takes about 10 minutes to walk into the centre, with an IGA supermarket nearby too”
-Been here twice now for a reason, Fortune T.“Don't hesitate to stay here, we had a loft room and it was great. Very comfortable bed, good shower pressure, well kept and clean room. We were able to also book ourselves into the pool for the 30 min time-slot, and we also enjoyed that. Very friendly front desk staff. Overall we were very pleased and definitely recommend this hotel! ”
-Sharon S,